Help & Contact
Our help section contains answers to questions we often get from users. We have grouped the questions together to provide a better overview of the information. We hope you find the answer you are looking for, but if you want to know anything else, get in touch with us using the details provided in our contact section.
Contacting us with questions about our online shop
Do you have a question about your user account or your purchase from the KIELIUS online shop? Just send an e-mail to kielius-shop@deutschebahn.com. We'll get back to you as quickly as possible.
Contacting us with general questions or to provide feedback
Is there anything you'd like to tell us about KIELIUS services or fares? Would you like to provide us with an idea? Or maybe give your feedback about a trip you took on one of our coaches? Simply get in touch with our customer service desk. We will be delighted to hear from you.
Contact us by phone on +49 (0) 431 66 62 22 (Mon-Fri, 6 a.m. - 8 p.m. and Sat, 7 a.m. - 2 p.m.) or use our contact form: