Luggage & Lost property
How much luggage can I take with me?
There is a limit on how much luggage you can take with you in the KIELIUS. You can take the following with you on your trip free of charge per person:
- a piece of luggage with the following dimensions:
80cm x 50cm x 30cm with a maximum weight of 23kg - one piece of hand luggage with the following dimensions:
55cm x 43cm x 20cm with a maximum weight of 7kg
If you still want to take an additional piece of luggage with you, an amount of €5 will be charged, which will be collected by our driving staff.
Can I bring a bike, surfboard or other large item?
It is generally possible to take bulky goods with you in the KIELIUS. This includes, for example, bicycles or surfboards, but also large strollers or musical instruments. We are happy to take foldable strollers with us free of charge.
Taking bulky items costs 5 euros each and they are tied to a fixed travel date. If you buy your KIELIUS ticket in the online shop, you will be asked during the order process whether you also need a bulky baggage ticket. This way you can easily book it and the baggage will then be automatically registered with our control center.
Bulky goods must be securely packaged. This means that they themselves must not be damaged and that no other items of luggage can be damaged by them, for example by protruding pedals on bicycles.
If you do not want to book your bulky luggage via our online shop, please report it to our customer service at least 3 days before the start of your journey on Tel. 0431 66 62 22 (Mon-Fri, 6 a.m. - 8 p.m. and Sat, 7 a.m. - 2 p.m.).
Can I take a pram with me on KIELIUS?
We take foldable prams on KIELIUS buses free of charge.
I forgot something on the bus. What can I do?
Things are always getting left behind on the bus. If you have forgotten something on a KIELIUS bus, please use our lost property form. We will use the information you provide to check whether the item has arrived at our lost property office. We will get back to you as soon as possible!
Should I label my luggage?
Yes, we recommend labelling your luggage with a name tag. This serves to head off any possible confusion.
May I bring my electric scooter/E-scooter/E-roller with me?
Due to the risk of battery fires, it is currently not possible to bring electric scooters on the KIELIUS.
Transport of Animals
Dogs:
A child ticket is required for dogs. They may only be brought along under the supervision of a suitable accompanying person. Dogs that could endanger or unsettle other passengers must wear a muzzle.
Guide dogs and therapy dogs (with the "B" mark in the disability ID) are transported free of charge and without restrictions.
Small pets and small dogs (up to the size of a house cat):
May only be transported in suitable, closed containers (e.g., pet box, cage, or special carrying bag). This is considered bulky luggage and costs €5.00. The ticket can be purchased online or from the onboard staff.
Important notes:
Animals are not allowed on seats. The onboard staff may refuse transportation of animals if they pose a danger or significant nuisance to other passengers.