Help & Contact

Our help section contains answers to questions we often get from users. We have grouped the questions together to provide a better overview of the information. We hope you find the answer you are looking for, but if you want to know anything else, get in touch with us using the details provided in our contact section.


Contacting us with questions about our online shop

Do you have a question about your user account or your purchase from the KIELIUS online shop? Just send an e-mail to kielius-shop@deutschebahn.comWe'll get back to you as quickly as possible.

Contacting us with general questions or to provide feedback

Do you have a question about out range of services or do you want to let us know something about a journey on one of our buses? Just call us at +49 (0) 431 66 62 22 (Mon-Fri, 6 a.m.-8 p.m. and Sat, 7 a.m.-2 p.m.) or use our contact form.

By clicking this button, you leave the KIELIUS website and open our contact form.